Frequently Asked Questions
What is your COVID policy?
Masks are recommended but not mandatory. This is subject to change based on artist requirements.
Empire Live & Empire Underground Age Policy
ALL of our shows are 16+ WITH A VALID PHOTO ID (NO ID, NO GUARDIAN, NO ENTRY, NO EXCEPTIONS, PLEASE DO NOT ASK). UNLESS you are accompanied by a parent or legal guardian 21 years of age or older. If you are attending with a guardian over the age of 21 or you are a parent bringing children that are not yours, you MUST have written consent making this person legal guardian for the evening.
What kind of ID do I need?
You will need to bring a valid form of ID. (i.e. Drivers License, Permit or Passport) NO EXCEPTIONS YOU MUST HAVE ID TO ENTER.
How old does a guardian need to be?
21+ There is zero exceptions to this rule. If you are planning on being a guardian please make sure to have written consent making you the legal guardian. If you do not have this letter of consent you will be unable to bring them in. Please do not ask there is zero exceptions to this rule.
How many kids can a parent/guardian bring?
We allow 3 kids per 1 chaperone.
Where do we sell tickets?
Tickets are available through www.ticketweb.com, or the artist website. If you purchase tickets elsewhere, they maybe fraudulent and there is nothing we can do to assist you if they are.
Is there VIP ticketing available?
Every show is different. Some may have VIP and others do not. Empire Live Albany does not offer any VIP tickets. Please check the artists website or www.ticketweb.com for more information regarding which show you are inquiring about.
I won tickets from a radio station, can I change the name?
Sorry, all tickets won through a radio station are non-transferable.
What is your refund policy?
All tickets are non-refundable UNLESS a show is canceled. If a show is canceled you must refund your ticket at the point of purchase.
If a support band cancels we do not issue refunds. Refunds only apply if it is the headliner.
Is there seating?
All shows are General Admission (standing room).
Is there parking?
We unfortunately do not have a designated parking lot for our events. However, there are parking lots and street parking located around the venue.
Are cameras allowed?
Absolutely no detachable lenses unless prior approval by the performer’s management. Pocket size cameras are typically allowed however every show is different. Please call the box office to verify.
How do I get to the venue?
Please check with google maps. Our address is 93 N Pearl St Albany, NY. We do not know where you live, nor how to get you to the venue from South Carolina, Montana, Hawaii, etc…
What is your dress code?
There are no bandanas, cuts, spikes, chains (small wallet chains are acceptable) or anything that says STAFF on it allowed. If you do wear any of these items you will be asked to turn them inside out or bring them back to the car. If you do not want to do either you will be asked to leave the venue.
What can I bring into the venue?
We do allow small bags. Oversized bags and book bags are allowed in on a show by show basis. However, please keep in mind that everything and all patrons entering the venue are subject to search.
What items are not allowed in the venue?
Weapons of any kind (including small pocket knives, razor blades, utility knives (ex: box cutter)
Large or long chains
Spiked belts or any other spiked clothing
Outside food and/or beverages
NO ELECTRONIC CIGARETTES OF ANY KIND
NO DRUGS OR DRUG PARAPHERNALIA! PLEASE USE YOUR BRAIN. IF YOU CAN’T BRING IT INTO AN AIRPORT DO NOT BRING IT HERE!